Legal notice

01 Business identification

The website walkpluma.com (the "Website" or "Site") is owned and operated by the company identified below. Customers and visitors are entitled to know the identity of the entity they are dealing with when placing an order or otherwise interacting with the Site.

Legal name: ALMA ENTERPRISES
Trade name Pluma
Country of incorporation United Arab Emirates
Email info@walkpluma.com

02 Website operator

Walkpluma is a brand operated by the legal entity listed in Section 1. The Site is hosted on the Shopify e-commerce platform. Order processing, payment handling, and customer data storage may involve third-party service providers contracted by us, including but not limited to Shopify Inc., payment processors (Stripe, PayPal, and similar), shipping carriers, and email delivery services.

Each of these third parties operates under its own terms and privacy practices, which we make every reasonable effort to align with our own standards.

03 How to contact us

For all inquiries — orders, returns, product questions, legal notices, or general support — please contact us by email:

Email: info@walkpluma.com

We respond within 24 hours, Monday through Friday. If your message concerns an existing order, please include your order number in the subject line so our team can locate it quickly.

04 Scope of this notice

This Legal Notice applies to the entire walkpluma.com Website and to all transactions, communications, and interactions conducted through it. By accessing or using the Site, by placing an order, or by submitting any information through any form on the Site, you acknowledge that you have read, understood, and agree to be bound by this Legal Notice and by all related policies referenced within it.

If you do not agree with any part of this notice, please refrain from using the Site or placing an order.

05 Intellectual property

All content published on this Website — including but not limited to text, graphics, illustrations, photographs, product images, page layouts, design elements, audio and video material, downloadable files, source code, and the overall visual presentation of the Site — is the property of Walkpluma or of third parties that have authorized its use, and is protected under United States and international intellectual property laws.

You may view, browse, and print pages of the Site for personal, non-commercial use only. Any other use, including reproduction, distribution, public display, modification, transmission, or commercial exploitation of any portion of this Website, is strictly prohibited without our prior written consent. Unauthorized use may result in civil and criminal penalties.

06 Trademarks

"Walkpluma," the Walkpluma logo, and any associated product names, slogans, and visual identifiers used on this Site are trademarks or registered trademarks of ALMA ENTERPRISES in the United States and/or other jurisdictions. All other trademarks, service marks, and brand names mentioned on the Site that are not owned by us remain the property of their respective owners. The display of any third-party trademark on this Website does not imply any endorsement, partnership, or affiliation unless explicitly stated.

07 Product information and accuracy

We make every effort to display the colors, sizing, materials, and features of our products as accurately as possible. However, the way colors and details appear on your screen depends on your monitor, lighting conditions, and device settings, and we cannot guarantee that what you see online will be a perfect match for the physical product.

We reserve the right, at any time and without prior notice, to modify product specifications, materials, pricing, availability, and the description of any item listed on the Site. Pricing errors and inventory inaccuracies, while rare, can occur; in such cases we reserve the right to cancel any order placed at an incorrect price or for an item that is not actually available, and we will issue a full refund.

08 Health and wellness disclaimer

Important: Walkpluma footwear products are designed and marketed as comfort footwear. They are not medical devices, are not certified for the treatment of any medical condition, and are not intended to diagnose, treat, cure, or prevent any disease.

Statements on this Website regarding foot comfort, support, pain relief, plantar fasciitis, bunions, swelling, fatigue reduction, posture, or related topics are based on the experiences and feedback of our customers and on general design principles for comfort footwear. They are provided for informational purposes only and do not constitute medical, podiatric, or healthcare advice.

If you have a foot condition, an underlying health issue, diabetes, neuropathy, circulatory problems, or any other medical concern, you should consult with a licensed healthcare professional before purchasing or using our products. Walkpluma is not a substitute for professional medical care, custom orthotics prescribed by a specialist, or any treatment plan recommended by your doctor.

09 Customer testimonials and reviews

The testimonials, reviews, ratings, and customer photographs displayed on this Website reflect the personal experiences of individual customers. Results, comfort levels, and satisfaction can vary significantly from one person to another based on factors such as foot anatomy, pre-existing conditions, daily activity, and individual expectations.

We do not guarantee that you will achieve the same results as any specific customer whose testimonial is featured on the Site. Customer reviews are provided as honest accounts of personal experience and should not be interpreted as medical claims, performance guarantees, or assurances of specific outcomes.

11 Limitation of liability

The content on this Website is provided "as is" and "as available," without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. While we make every effort to ensure that the information published on the Site is accurate, current, and complete, we do not warrant or guarantee its accuracy, reliability, or completeness.

To the maximum extent permitted by applicable law, Walkpluma and its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including but not limited to loss of profits, loss of data, or business interruption — arising out of or in connection with your use of the Website, your purchase of any product, or your reliance on any information published on the Site, even if we have been advised of the possibility of such damages.

Nothing in this notice limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for fraud, gross negligence, or intentional misconduct.

12 Governing law and jurisdiction

This Legal Notice, together with all related policies on the Site, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates, without regard to its conflict of laws provisions.

Any dispute arising from or relating to the use of this Website or the purchase of products through it shall be submitted to the exclusive jurisdiction of the competent courts of Dubai, United Arab Emirates, except where the laws of your country of residence grant you mandatory consumer protection rights that cannot be waived by contract. In such cases, those mandatory protections shall apply notwithstanding the foregoing.

Customers in the United States retain all consumer rights granted to them under applicable federal and state law, including but not limited to rights related to product safety, refund policies, and protection against unfair or deceptive trade practices.

13 Information for California residents

Pursuant to California Civil Code Section 1789.3, California residents are entitled to the following consumer rights notice: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Boulevard, Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.

For information regarding the personal data we collect from California residents and how it is used, shared, and protected, please refer to our Privacy Policy, which describes your rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

14 Changes to this notice

We reserve the right to update, modify, or replace any portion of this Legal Notice at any time. The most current version will always be available on this page, and the "Last updated" date at the top of the document will reflect the date of the most recent revision. We encourage you to review this page periodically. Continued use of the Website after any changes are posted constitutes acceptance of the updated terms.

For questions about this Legal Notice or about how it applies to you, please contact us at info@walkpluma.com.