Refund policy
90-Day Fit Guarantee
You can wear them. That is the entire point of the guarantee, and it is
what separates it from the ones that require the box to be unopened.
Try your WalkPluma Suite at home, on your own floors, for up to **90 days
from the day your order is delivered**. If they are not right for your
feet, you can return them for a full refund of the price you paid, even if
you have worn them.
We ask only that they come back in reasonable condition — not soaked,
not torn, not used outdoors in a way that has destroyed them — and in the
original shoe box, which protects them in transit.
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How to start a return
Email us first. Write to walkpluma@gmail.com with your order
number and tell us what went wrong. A person reads it and answers.
We will confirm your return and give you the address to send them to.
Returns sent without contacting us first cannot be accepted, because
parcels that arrive unannounced cannot be matched to an order.
Return shipping is paid by you. We do not include a prepaid label.
Returns go to:
> WalkPluma Returns
> 30 n gould st ste r, Sheridan
> Wyoming, USA
That is a United States address. Your return does not go overseas and does
not pass through customs.
Use a tracked service and keep the tracking number. Until the parcel
reaches us it is still your parcel, and we cannot refund a return that
never arrives.
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Refunds
Once your return arrives we inspect it and email you either way, normally
within 2 business days.
If it is approved, we refund the full price you paid for the returned
items to your original payment method within 5 business days. Your bank
or card issuer then takes its own time to show it — usually a few days,
occasionally longer.
If more than 15 business days have passed since we told you the refund was
approved and nothing has appeared, email us and we
will chase it with you.
Shipping was free on your order, so there is nothing withheld for it. There
is no restocking fee. We do not make partial-refund offers to talk you out
of a return.
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Buy 1, Get 1 Free orders
Your order was two pairs at a single price, so a refund works on the pair
price rather than on one pair.
- Returning both pairs — full refund of what you paid.
- Returning one pair, keeping the other — we refund the difference
between what you paid and the regular single-pair price of the pair you
keep. Keeping a pair means the offer no longer applies to it.
The free gifts — the PLUMA Care wash bag and the two guides — are yours.
Nothing needs to come back and nothing is deducted for them.
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Exchanges
The fastest way to end up with the right size is to return the pair you
have and place a new order for the size you want. That way your new pair
ships immediately instead of waiting for the first one to reach us.
Return shipping on an exchange is paid by you, the same as any other
return.
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If we got it wrong
This is the one case where nothing is at your expense.
Open your parcel when it arrives and check it. If an item is damaged,
faulty, or simply not what you ordered, email us
within 7 days of delivery with a photo. We will replace it or refund it in
full and we will cover the return shipping ourselves.
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What cannot be returned
- Anything sent back to us without a return being agreed first
- Items returned more than 90 days after delivery
- Gift cards
- Shoes that have been damaged beyond normal home wear — soaked through,
torn, cut, or altered
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Questions
Email us at any point, including before you order.
If you want to know exactly what happens if these do not work out, ask us
before you buy rather than after. We would rather answer that question
than have you guess at it.