Questions,
answered.

Our knits run generously and each model fits a little differently, so every product page has a 60-second Size Finder tuned to that exact shoe. Tell it the brand and size you wear now and it returns the size to order. Two minutes there saves an exchange later.

Run the Size Finder for the model you want — it handles in-between cases rather than giving one blanket rule. If you’re still torn, order the size it suggests: exchanges are free for 90 days, so the second guess costs you nothing.

That’s what they’re built for. The stretch knit gives real room across the forefoot, and the Suite adds a dedicated wide toe box shaped like a foot rather than a wedge.

The knit stretches and gives room back as your feet change through the day, then holds its shape again. Roomy never means sloppy.

Reply to your order email and we’ll send the right size at no cost to you. Free exchanges for 90 days, no restocking fee, no forms.

The Flow is our original featherlight knit sneaker — soft, cushioned and generously roomy. The Suite keeps the same cushioning and adds a dedicated wide toe box, for maximum room right where your foot is widest.

It’s the sole construction under the Suite: a deep, shock-absorbing layer that spreads each step across the whole foot instead of loading the heel. On tile, pavement and kitchen floors that’s the difference you feel by the end of the day.

No — the outsole is grippy and slip-resistant, built for wet and smooth surfaces.

Yes. The interior is seamless and padded, so there are no stitch lines rubbing against bare skin.

The knit upper is built to move air, which is why they stay comfortable over long wear instead of getting hot.

Yes. Add a bundle and the second pair is free — applied automatically at checkout, no code to remember.

Any combination you like. Two colors, two sizes, or one pair for you and one for someone who walks as much as you do.

Every bundle includes both e-book guides and the PLUMA Care Wash Bag. The 4-pair bundle adds our comfort socks.

Free on every bundle within the US.

Orders leave within 1–2 business days and typically arrive in 7–12 business days, tracked from day one.

Tracking is emailed as soon as your parcel is scanned. If nothing has arrived within a few days of ordering, check your spam folder first, then write to us.

Write to us before ordering and we’ll tell you whether we can reach your country and what it costs.

Wear them for 90 days. If your feet aren’t grateful, we refund every cent — no restocking fees, no fine print.

Reply to your order confirmation email. A real person reads it and handles the rest; you don’t need a form or a portal.

No. Exchanges go out free and returns come back easy.

Once your return reaches us, the refund goes back to the original payment method.

Machine wash cold on a gentle cycle inside your free PLUMA Care Wash Bag, then air dry away from direct heat. The knit comes out looking new — that’s exactly what the bag is for.

Please don’t. Heat is what breaks down knit uppers and cushioning. Air drying takes a few hours and keeps them intact.

Write to us as soon as you can. Orders leave within 1–2 business days, so before it ships we can usually change the size, the color or the address.

Check your spam and promotions folders first — that’s where it lands nine times out of ten. If it’s genuinely missing, send us the name and email you ordered with and we’ll find it.

All the major cards, plus the express options shown at checkout.