How your order gets to you

Where we ship

We ship to all 50 US states, plus DC and Puerto Rico.

We do not currently ship outside the United States. If you are ordering from elsewhere, we would rather tell you now than take your money and disappoint you at customs.

We cannot ship to freight forwarders or reshipping services.

What it costs

Shipping is free on every order. No minimum, no threshold, and nothing added at checkout. The price on the product page is the price you pay.

How long it takes

We pack and dispatch within 1–2 business days of your order. Business days are Monday to Friday, excluding US public holidays.

Delivery takes a further 7–12 business days. Your tracking number is emailed the moment the carrier scans the parcel, and it works from day one — not three days later, once the label has finally been collected.

So most orders arrive 8–14 business days after you place them. An order placed on a Friday afternoon leaves the following Monday.

Tracking

Every order is tracked. You will receive an order confirmation straight after checkout, a dispatch email with your tracking number when the parcel leaves, and a delivery confirmation.

If none of those arrive, check your spam folder first, then contact us. An email address typed with one wrong character is the most common reason an order looks like it has vanished.

Multiple pairs

Bundles ship together in one parcel wherever possible. Occasionally two pairs travel separately — if that happens you will get two tracking numbers, and neither of them means half your order is lost.

Your free gifts travel differently. The wash bag and the socks are in the box with your shoes. Both e-books arrive by email within minutes of your purchase, not by post.

Addresses

We ship to the address you enter at checkout, exactly as you enter it.

If you spot a mistake, contact us within 12 hours and we will almost certainly catch the parcel before it goes out. After that it is with the carrier and we cannot redirect it.

A parcel returned to us because the address was incomplete can be reshipped once you confirm the correct one. We will ask you to cover the second postage, because the carrier charges us for it.

If a parcel is lost, stolen or damaged

Carriers are careful most of the time and occasionally they are not.

• Tracking says delivered, nothing is there. Check with neighbours and around the property first — that finds it more often than you would expect. If it is genuinely gone, contact us.
• It arrives damaged. Photograph the box before you unpack it if you can, and send us the pictures.
• It stops moving in transit for more than 15 business days. Tell us and we will open a trace with the carrier.

In each case we will replace the order or refund it. Which one depends on the situation, and we will talk it through with you rather than decide on your behalf.

Customs and duties

Not applicable. Orders ship within the United States, so nothing crosses a border and no duty is ever charged to you.

Returns

Full details are in our Refund Policy. In short: you have 90 days from delivery, the shoes can have been worn, and returns go to our facility in Wyoming — not overseas, and not through customs.

Return postage is on us. A prepaid label is in the box, and there is nothing to pay to send them back.

If we sent the wrong item, or the item is faulty, we cover the return postage in every case and there is nothing to discuss.

Questions

Write to us through the contact page. A person reads every message.