Shipping Protection
$2.95 added to your order
If your parcel is lost, stolen or damaged on its way to you, we send the whole order again. No charge, no claim form, no arguing about it.
What it covers
- Lost in transit. Tracking stops moving and the parcel never arrives.
- Stolen after delivery. Marked delivered, not on your porch.
- Damaged in the box. Arrived, but not in a state you would wear.
How it works
- Email us within 30 days of the delivery date on your tracking, and say what happened.
- For damage, send one photo. For lost or stolen, nothing — we can see the tracking too.
- Your replacement ships. Same sizes, same colors, at our cost.
Added to your existing order at checkout.
What it doesn’t cover
Two things, and we would rather you read them here than find out later.
- A wrong address. If the address entered at checkout was not right, the parcel went where it was told to go.
- Changing your mind. That is what the 90-Day Fit Guarantee is for, and it is free.
If you skip it
You are not on your own. Write to us and we will still sort out a parcel that never turned up — it just takes longer, because we have to open a claim with the carrier first and wait for them.
What this buys is speed and certainty: your replacement goes out on our say-so instead of theirs. Plenty of people don’t need that, and we are not going to pretend otherwise to sell a few more.
Applies to one order, tracked shipping within the United States. Replacement only — this is not a cash refund and it is not insurance. Subject to the same stock as any other order; if a size has sold out we will say so and refund the difference instead.